Do you ship internationally?
Occasionally, we are able to ship internationally. If an item is available for international shipping, your country will be available to select upon checkout. We only use shipping services that are timely and very reliable. Because of this, international shipping is expensive and is paid by the customer. We understand if you do not want to complete the purchase due to high shipping costs, but as a small business, we can not afford for shipping companies to lose our package. We appreciate your understanding and patience.
How long will it take to receive my order?
Once your order is placed, please allow up to 3 weeks for your order to be shipped. We're very much aware that the lead times are not optimal and are actively working to shorten them. Every order comes shipped directly from the UK and must clear customs here in the states first before getting to you!
We accept returns and exchanges within 14 days of the receipt of your product. If you need to exchange or return your shoes, please let me us know within 14 days. Requests after that time will be denied. Just email email@example.com to get the ball rolling. Please allow up to 3 business days for the return to be processed from the date the shoes are received.
Occasionally, we will do a special production run for special sizing or colors of a specific product. In those cases, we are unable to accept returns, as we produced the shoes specifically for you.
Pre-orders/Made-to-Order shoes can be returned, but only store credit will be given. No refunds.
Do you accept exchanges?
Yes! We want to make sure your shoes fit you just right. If you need to exchange for a smaller or larger size, we are happy to offer that free of charge in the US. We will cover the shipping charges both ways to get you the right fitting pair. Just email firstname.lastname@example.org and we will get it done quickly. Exchange requests must be completed within 14 days of receipt of your product. Requests after that time will be denied.
International returns and exchanges
Most of the time, we are happy to accept returns and exchanges on our products. We are not, however, responsible for shipping charges to do so. If you wish to return or exchange your products, please email email@example.com and we are happy to do that for you.
Why don't you ship to my country?
Unfortunately, we can not offer shipping to all countries in the world. It is expensive and sometimes unreliable. We are always working on creative solutions to get our products to you. Please follow along as we grow and hopefully we can get you shoes!
What is my Blackstock & Weber shoe size?
Our shoes are made true to size. If you typically wear a size 9, you can order a size 9 in Blackstock & Weber shoes.
If you have any specific questions, you can email us at firstname.lastname@example.org. We are happy to help!
Where are Blackstock & Weber shoes made?
Our shoes are produced in Northamptonshire, England.
Blake Stitch or Goodyear Welted?
Goodyear Welted! The only way the English know.