Frequently asked questions

B&W aims to ensure its customers' full satisfaction. If you aren't completely satisfied with your purchase, you may return your item(s) for store credit ONLY.

Please click here to start your exchange

Returns must be initiated within 14 business days of delivery. The returned item(s) must be unworn and complete with tags, etc.

Please note - customers will not be refunded for initial shipping costs. Store credit for the webshop will be given for the retail price of item(s) purchased.

Once item(s) are received and inspected, store credit will be issued for returned items. If an exchange is being made, the customer will be required to purchase the desired item using the store credit issued.

We are not responsible for risk of loss or damage during return shipment. If returns are received worn or incomplete they will not be shipped back or credited.

Please note :

- Items purchased with any promotion, discount or store credit cannot be returned or exchanged.
- Items purchased during pre-order periods are not eligible for returns or exchanges.
- There are no returns and exchanges on orders placed outside of the US.
- Release Day products or limited drops are not eligible for returns or exchanges.

If you have questions or concerns, please do not hesitate to email us at holla@blackstockandweber.com.

Please click here to start your exchange

Please note :

  • Items tagged final sale cannot be returned or exchanged. 
  • Items purchased during seasonal sales cannot be returned or exchanged.
  • Worn items cannot be returned or exchanged. 
  • Items returned worn or incomplete will not be accepted. 

To best gauge your appropriate size, please refer to the sizing chart for the particular item you’re interested in. This can be found directly on the product page.

For all loafers, we recommend purchasing one full size down from your typical sneaker size. If you currently own a pair of b&w loafers, sizing remains consistent across all styles.  

If you need further assistance with sizing, please do not hesitate to contact us via holla@blackstockandweber.com.

Please allow 1-2 business days for your order to be received and processed by our warehouse team. 

From then, Standard Shipping: 3-7 business days to most major cities, world-wide. 

During seasonal drops and holidays, shipping timeframes may be subject to change. Please refer to the shipping timeframes quoted at the checkout for shipping to your destination. Please note, we cannot ship to PO box addresses.

We suggest visiting the product page and clicking the color way, product, and size that you're interested in and clicking the "Notify Me" button in order to receive an email if the item does become available at a later date. The best way to become aware of potential restocks is following our Instagram page and signing up for our Newsletter. 

Once your return is delivered to our warehouse, please allow 7-10 business days for your store credit to be processed. Once your store credit has been processed you will receive an email confirmation. 

Should there be no further update after 10 business days, please contact us via holla@blackstockandweber.com for further assistance from our support team.

We cannot cancel or edit orders once they are placed.

Once orders are placed, they begin processing immediately. Therefore, we cannot combine multiple orders. 

Please note that shipping costs will not be refunded if multiple orders are made subsequently. 

All our orders are shipped via a third party warehouse. We predominately use UPS for deliveries to destinations within the US and DHL for all international destinations.

You can track parcels via the UPS or DHL website using the tracking number sent along with your order confirmation.

If you are having any problems tracking your items, please email us via holla@blackstockandweber.com.

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