SupportFAQs

B&W aims to ensure its customers' full satisfaction. If you aren't completely satisfied with your purchase, you may return your item(s) for store credit ONLY.

Please use this link to start your exchange process:

https://returns.blackstockandweber.com/#/

- Returns must be initiated within 14 business days of delivery.

- The returned item(s) must be unworn and complete with tags, etc. Please check the bottoms of your shoes before initiating an exchange. If the bottoms of the shoes appear worn or have scratches they will not be accepted for an exchange. 

- Once your return is delivered, please allow 7-10 business days for your return to be processed. Once item(s) are received and inspected, upon the pass of inspection, store credit will be issued for returned items. You will receive an email confirmation once your return has been processed.

- We are not responsible for risk of loss or damages during the return shipment. If returns are received worn or incomplete they will not be shipped back or credited.

Please note:

- Items purchased during seasonal sales or collaborations or limited drops are final sale, and cannot be returned or exchanged.

- Online purchases cannot be returned in-store.

- In-store purchases can only be returned in-store.

- Store credit will be issued for the retail price of item(s) purchased.

- U.S. customers will not be refunded for initial shipping costs.

- International purchases are final sale. There are no returns and exchanges on orders placed outside of the US.

If you have questions or concerns, please do not hesitate to email us at holla@blackstockandweber.com.

If you reach out within the hour, we may be able to cancel or alter orders that are awaiting processing. 

Once an order is processed it is no longer eligible for cancellation and no changes can be made. This includes reserved and pre-order items. 

Please note that if your order has processed, the standard shipping and return policy will apply. 

Please note that exchanges are only eligible for store credit. 

Please reach out to holla@blackstockandweber.com for questions. 

B&W is not responsible for errors made while in the checkout process. We will help customers redirect their packages when possible.

U.S. based customers can begin the return process here.

To complete your return, please follow these steps:

- In the returns portal, please enter your order number followed by the shipping zip code used to complete your order.

- Once the return form is submitted, a prepaid return label will be generated.

- Place all items you wish to return in their original packaging. Items that appear worn or not returned in their original condition may not be accepted.

- We will notify you as soon as your item is received by our warehouse.  

- Once your return is delivered, please allow 7-10 business days for your return to be inspected.

- Upon the pass of inspection, store credit will be issued for returned items or your pre-selected exchange will be processed. In the event that you have selected an item that is a pre-order, please be sure to check the date specified on the reserved item for the estimated ship date. 

- You will receive an email confirmation once your return has been processed.

- International purchases are final sale. There are no returns and exchanges on orders placed outside of the US.

- If you have questions or concerns, please do not hesitate to email us at holla@blackstockandweber.com.

Please allow 1-2 business days for your order to be received and processed by our warehouse team. 

For Reserved items, please refer to the drop down shown when adding to cart for the estimated shipping date. Please note this is subject to change. 

For Domestic Standard Shipping: 3-7 business days to most major cities

For Domestic Overnight Shipping: For orders placed after 12pm EST, the item will ship the following day.

For International Shipping: Please see the estimated shipping date disclosed upon checkout. Please be aware there are occasional delays with customs. 

During seasonal drops and holidays, shipping timeframes may be subject to change. 

 Please note, we cannot ship to PO box addresses.

- Once your return is delivered, please allow 7-10 business days for your return to be inspected.

- Upon the pass of inspection, store credit will be issued for returned items or your pre-selected exchange will be processed. In the event that you have selected an item that is a pre-order, please be sure to check the date specified on the reserved item for the estimated ship date, please note this is subject to change. 

- You will receive an email confirmation once your return has been processed.

Should there be no further update after 14 business days of delivery, please contact us via holla@blackstockandweber.com for further assistance from our support team.

Once orders are placed, they begin processing immediately. Therefore, we cannot combine multiple orders. 

Please note that shipping costs will not be refunded if multiple orders are made subsequently. 

All our orders are shipped via a third party warehouse. We predominately use UPS for deliveries to destinations within the US and DHL for all international destinations.

You can track parcels via the UPS or DHL website using the tracking number sent along with your order confirmation.

If you are having any problems tracking your items, please email us via holla@blackstockandweber.com.

To best gauge your appropriate size, please refer to the sizing chart for the particular item you’re interested in. This can be found directly on the product page.

For all loafers, we recommend purchasing one full size down from your typical sneaker size. If you currently own a pair of b&w loafers, sizing remains consistent across all styles.  

If you need further assistance with sizing, please do not hesitate to contact us via holla@blackstockandweber.com.

We suggest visiting the product page and clicking the color way, product, and size that you're interested in and clicking the "Notify Me" button in order to receive an email if the item does become available at a later date. The best way to become aware of potential restocks is following our Instagram page and signing up for our Newsletter. 

You may return your item within 15 days of the purchase date for store credit. In-store purchases can only be returned in-store. The returned item must be in new condition, unworn, with the original packaging.

Unfortunately, our in-store system is only able to process returns for items that were purchased in-store.

You may return your item within 15 days of delivery date for store credit. If you would like to start the exchange process please click here.

The returned item(s) must be in new condition, unworn, in the original packaging.

U.S. customers can begin the return process here. International purchases are final sale.
 

If the item(s) you're searching for is out of stock in-store, our staff can place an online order and ship directly to you or you can always place your order directly online.

242 Mulberry is a retail concept offering apparel and footwear from ACADEMY and Blackstock & Weber alongside a selection of branded accessories, books, magazines and vintage curated by Chris Echevarria.

242 is the retail hub of Blackstock & Weber, ACADEMY, General Store and Echevarria's collaborations, case studies and personal projects.

We don't have the ability to do in store pick up yet. Please contact us with the specific product, color-way and size to check in-store inventory.

Yes, we offer same day delivery within 3 boroughs within 24 hours.